Identified - We have identified that several clients initiated communication campaigns simultaneously, which caused the database server’s CPU usage to spike to 100%. As a result, the service became unresponsive and users were unable to connect.
Unfortunately, the automatic scale-out mechanism did not trigger as expected.
Our team is actively working to resolve the issue and restore full service availability. We will provide further updates as soon as possible.
Thank you for your continued patience.
Jun 10, 2025 - 11:08 CEST
Investigating - We are currently experiencing an ongoing incident impacting access to Company Communicator Pro. Users are unable to connect to the service — the application screen remains blank upon loading.
The issue started at 9:43 AM. Our technical team is actively investigating the root cause and working on a resolution. We will share further updates as soon as more information is available.
Thank you for your patience and understanding.
Jun 10, 2025 - 10:42 CEST
TeamsPro
Operational
90 days ago
99.99
% uptime
Today
Calendar Pro
Operational
90 days ago
99.97
% uptime
Today
Contacts Pro
Operational
90 days ago
100.0
% uptime
Today
Distribution Lists Pro
Operational
90 days ago
100.0
% uptime
Today
Map Pro
Operational
90 days ago
100.0
% uptime
Today
KeePass Pro
Operational
90 days ago
100.0
% uptime
Today
Admin Center
Operational
90 days ago
100.0
% uptime
Today
Booking Room Pro
Operational
90 days ago
100.0
% uptime
Today
Parking Pro
Operational
90 days ago
100.0
% uptime
Today
Image Pro
Operational
90 days ago
100.0
% uptime
Today
Home Pro
Operational
90 days ago
100.0
% uptime
Today
GPT Pro
Degraded Performance
90 days ago
100.0
% uptime
Today
Admin center
Operational
90 days ago
100.0
% uptime
Today
Chatbots
Operational
90 days ago
100.0
% uptime
Today
Company communicator
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jun 10, 2025
Unresolved incident: Ongoing Incident – Company Communicator Pro Access Issue.
Investigating -
Calendar Pro is experiencing slow loading times. In some cases, it may not load at all. This is due to a current update, and we expect it to be resolved today. Please do not remove the Calendar Pro tab—removing it may result in data loss.
Jun 2, 16:32 CEST
Resolved -
ChargeBee resolved the issue.
Jun 2, 14:26 CEST
Investigating -
We are currently experiencing an issue with the function to transfer Super Admin rights due to an API issue with our provider, ChargeBee. ChargeBee is actively investigating the issue, and we will provide updates as soon as more information becomes available.