LUIS answering incorrectly
Monitoring - The workaround from Microsoft has been implemented.
We are monitoring the results.
Oct 29, 18:36 CET
Identified - Microsoft identified the issue and gave us a workaround.
It is currently being implemented by our team.
Oct 29, 18:26 CET
Update - Microsoft acknowledge that the issue is on their side.
We are troubleshooting the issus with the engineering team
Oct 29, 18:12 CET
Investigating - We are aware that LUIS services is encountering some trouble.
Your bot might not respond and the Try feature might not work properly.
We are working with Microsoft Azure Support to understand this issue.
Oct 29, 15:58 CET
Uptime over the past 90 days. View historical uptime.
Chatbots Operational
90 days ago
99.94 % uptime
Today
Dynameet Operational
90 days ago
100.0 % uptime
Today
Management Portal Operational
90 days ago
99.96 % uptime
Today
Webchat Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
LUIS API implementation update Oct 31, 09:00-13:00 CET
On Saturday October 31th, we plan to install a update to our implementation of LUIS Api.
Your chatbot might not answer properly during this time.
Posted on Oct 26, 15:12 CET
Past Incidents
Oct 29, 2020

Unresolved incident: LUIS answering incorrectly.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020
Backoffice unavailable
Resolved - This incident has been resolved.
Oct 26, 17:54 CET
Monitoring - The issue has been mitigated. We are monitoring the results.
Oct 26, 15:03 CET
Identified - We identified that the authentication service was not running properly.
Oct 26, 15:00 CET
Investigating - We are currently investigating an issue with our portal and webchat authentication
Oct 26, 14:49 CET
Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Issue with our email service provider
Resolved - We have the confirmation from sendgrid that the service has been restored.
Oct 16, 17:28 CEST
Monitoring - Sendgrid told us that the issue should be resolved.
We are verifying on our side.
Oct 8, 09:06 CEST
Update - SendGrid is continuing to work with spamhaus to make sure everything is back to normal.
We've added a workaround, now email are send with an Office365 account.
Oct 1, 10:26 CEST
Identified - Our email service provider has acknowledge the issue and they are working on the issue.
Sep 17, 11:00 CEST
Investigating - We are aware that our email escalation feature might not work properly.
The issue is caused by a malfunction on our email service provider Sendgrid. We are currently working with the support to resolve this issue.
In parallel, we are working on a workaround.
Sep 15, 17:38 CEST
Oct 15, 2020

No incidents reported.

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