Monitoring - The issue affecting Company Communicator has now been resolved. Service access has been fully restored.

The root cause was a high CPU usage on the database server, triggered by simultaneous communication campaigns from several clients. This was compounded by a failure in the automatic scale-out mechanism, which did not respond as expected under the load.

Our team has identified the cause and is currently evaluating technical improvements to prevent similar issues in the future and to strengthen the platform’s resilience.

In the meantime, we kindly ask customers to limit the number of simultaneous push notifications until further notice, to help ensure system stability.

Thank you for your cooperation and continued trust.

Jun 11, 2025 - 09:24 CEST
Identified - We have identified that several clients initiated communication campaigns simultaneously, which caused the database server’s CPU usage to spike to 100%. As a result, the service became unresponsive and users were unable to connect.

Unfortunately, the automatic scale-out mechanism did not trigger as expected.

Our team is actively working to resolve the issue and restore full service availability. We will provide further updates as soon as possible.

Thank you for your continued patience.

Jun 10, 2025 - 11:08 CEST
Investigating - We are currently experiencing an ongoing incident impacting access to Company Communicator Pro. Users are unable to connect to the service — the application screen remains blank upon loading.

The issue started at 9:43 AM. Our technical team is actively investigating the root cause and working on a resolution. We will share further updates as soon as more information is available.

Thank you for your patience and understanding.

Jun 10, 2025 - 10:42 CEST
TeamsPro Operational
90 days ago
99.99 % uptime
Today
Calendar Pro Operational
90 days ago
99.97 % uptime
Today
Contacts Pro Operational
90 days ago
100.0 % uptime
Today
Distribution Lists Pro Operational
90 days ago
100.0 % uptime
Today
Map Pro Operational
90 days ago
100.0 % uptime
Today
KeePass Pro Operational
90 days ago
100.0 % uptime
Today
Admin Center Operational
90 days ago
100.0 % uptime
Today
Booking Room Pro Operational
90 days ago
100.0 % uptime
Today
Parking Pro Operational
90 days ago
100.0 % uptime
Today
Image Pro Operational
90 days ago
100.0 % uptime
Today
Home Pro Operational
90 days ago
100.0 % uptime
Today
GPT Pro Degraded Performance
90 days ago
100.0 % uptime
Today
Admin center Operational
90 days ago
100.0 % uptime
Today
Chatbots Operational
90 days ago
100.0 % uptime
Today
Company communicator Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 15, 2025

No incidents reported today.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

Unresolved incident: Ongoing Incident – Company Communicator Pro Access Issue.

Jun 10, 2025
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
Resolved - After 12 hours of monitoring with no further loading issues, we are closing this incident and marking it as resolved.
Jun 3, 07:52 CEST
Monitoring - The issue is resolved, but some users may still see a blank screen or “Impossible to reach this app.” If this happens, please clear your Teams cache by following these steps: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache
Jun 2, 18:28 CEST
Investigating - Calendar Pro is experiencing slow loading times. In some cases, it may not load at all. This is due to a current update, and we expect it to be resolved today. Please do not remove the Calendar Pro tab—removing it may result in data loss.
Jun 2, 16:32 CEST
Jun 2, 2025
Resolved - ChargeBee resolved the issue.
Jun 2, 14:26 CEST
Investigating - We are currently experiencing an issue with the function to transfer Super Admin rights due to an API issue with our provider, ChargeBee. ChargeBee is actively investigating the issue, and we will provide updates as soon as more information becomes available.

Thank you for your patience.

Feb 21, 16:53 CET
Jun 1, 2025

No incidents reported.