During our investigation, we noticed that the services related to the webchat was highly stressed. This issues also affected our main services. We have isolated this service on the more powerfull virtual machine.
Posted Mar 10, 2021 - 16:09 CET
Identified
The issue has been identified as a network issue on our Azure infrastructure. We are currently taking action to mitigate it.
Posted Mar 10, 2021 - 10:31 CET
Investigating
We are awar that the bot plateform and the bots are currently running with degraded performance. We are currently investigating this issue.
Posted Mar 10, 2021 - 10:04 CET
This incident affected: Virtual Agent Studio (Chatbots (QnA / Dynameet / Learn), Management Portal).