Degraded performance on chatbot answer

Incident Report for Witivio

Resolved

This incident has been resolved.

Posted Oct 02, 2019 - 17:44 CEST

Monitoring

The propers services have been restarted.
We are still monitoring in case of any other issue

Posted Oct 02, 2019 - 15:11 CEST

Identified

The issue has been identified.
A microservice is not responding properly.

Posted Oct 02, 2019 - 14:59 CEST

Investigating

We are currently investigating an issue about degraded performance on chatbot response.

Posted Oct 02, 2019 - 14:42 CEST

This incident affected: Virtual Agent Studio (Chatbots (QnA / Dynameet / Learn)).