Backoffice unavailable

Incident Report for Witivio

Resolved

This incident has been resolved.

Posted Oct 26, 2020 - 17:54 CET

Monitoring

The issue has been mitigated. We are monitoring the results.

Posted Oct 26, 2020 - 15:03 CET

Identified

We identified that the authentication service was not running properly.

Posted Oct 26, 2020 - 15:00 CET

Investigating

We are currently investigating an issue with our portal and webchat authentication

Posted Oct 26, 2020 - 14:49 CET

This incident affected: Virtual Agent Studio (Management Portal, Webchat).